Business Services

Regulated back-office processes: operated, not just digitised.

Six areas on a shared foundation. Individually as an entry point, or combined into a fully managed end-to-end service.

THE SIX AREAS

What we take on.

A Swiss operating environment, with compliance, Audit-Trail and Human-in-the-Loop.

AI Document Factory / BPO Services

Classify, extract, validate: industrially scaled and operated as a service. Over 100 proven document classes, AI-based (GenAI and ML). Secure and trustworthy.

Inbound Hub & Processing

All intake channels on one digital platform: app, email, paper, portal, API and upload. One intake, one standard, full traceability instead of departmental silos.

Fraud Detection

Information-based fraud detection, including the detection of AI-generated forgeries. Added value for your outsourced process.

Governance & Validation

The human quality desk above every AI process: four-eyes principle, approvals and escalation. On your platform or on ours.

Managed Case Processing

We take on a named process end-to-end and hand back decision-ready cases, backed by Service Level Agreements.

Consulting

Paper exit, digital inbound mail, input management and digitisation: we analyse your intake channels and design the paperless process.

Deep dive

AI Document Factory: incoming items become structured data.

Classify, extract, validate: industrially scaled and operated end-to-end as a service. The information sits in the document. We bring it into your system: structured, checked and traceable.

Step 1

Classification

over 100 proven document classes

Step 2

Extraction

data extraction by AI and agents

Step 3

Validation

Human-in-the-Loop on the exceptions

Step 4

Export

structured data via API, REST or sFTP

Scales with your volumeComplete Audit-TrailOperated as a service
Deep dive

Inbound Hub & Processing: all channels, one intake.

App, email, paper, portal, API and upload often run separately today. Nobody sees the whole data flow. We bring all intake channels together in one digital intake: one standard, full traceability, no departmental silos.

Consolidate

One intake for all channels

Physical mail is digitised, digital channels are connected directly. Everything lands on one platform.

Structure

Classified and case-ready

Incoming items are classified, enriched and validated.

Distribute

The right place, the right time

Routing to teams and systems by clear rules, with transparency on volumes and processing status.

Deep dive

Fraud Detection: we process your documents and detect the fraud.

Every year insurers lose considerable sums to manipulated documents, AI-generated forgeries and duplicate submissions. We digitise, classify, extract and validate these documents for you, and detect the fraud signals in the data at the same time.

> 1 bn CHF/year

saved through invoice checks in Swiss compulsory health insurance

Source: santésuisse / insurers
CHF 43,7 Mio.

saved through fraud prevention in one year, at a single insurer

Source: Suva 2025
671 cases

of confirmed insurance abuse in one year, legally concluded

Source: Suva 2025
Layer 01

Process layer

Tessi Core
  • Robust preparation, scanning and classification
  • Audit-Trail on every single document
  • Human-in-the-Loop with master data
Layer 02

AI & tariff layer

Extension
  • TARMED / TARDOC validation
  • LLM plausibility (diagnosis ↔ service)
  • Duplicate and peer detection
Layer 03

Forensic layer

Platform
  • Image and PDF forensics
  • Detection of GenAI fraud
  • Insurance analytics and risk management
The foundation

Six steps from intake to the target system.

Our processing workflow is the foundation of the BPO, and every step is also a fraud-detection control point. Switch the view:

Step 1

Intake

Inbound mail, sorting and document preparation: omnichannel, structured and traceable.

Completeness and origin of every consignment recorded.

Step 2

Scanning

High-performance scanning and image optimisation in our certified Solutions Center or mobile on site.

Image forensics: resolution, compression, traces of manipulation.

Step 3

Classification

AI identifies documents. Over 100 document classes are in production.

Unexpected document types and format deviations flagged.

Step 4

Extraction

AI-based data extraction (GenAI and ML) with confidence scores per field.

Duplicate matching, amount and date plausibility.

Step 5

Validation

Human-in-the-Loop with master data: people check where it counts.

Rule set, tariff check and identification via a fraud score.

Step 6

Target system

Handover to your policy or billing system, via API, REST or sFTP.

Document and metadata with fraud indicators and an understandable fraud category.

Both are the same process. At Tessi, Fraud Detection is not a downstream tool but built into every processing step, with no additional effort for your team.

Deep dive

Governance & Validation: AI handles the volume, people own the decision.

The Governance & Validation desk is the human control layer above every AI process. Specialists handle the exceptions; every decision stays traceable, compliant and auditable. Never a black box.

Human-in-the-Loop

People on the exceptions

Specialists supervise agents and validate the exceptions, not every case.

Audit-Trail by design

Every decision traceable

Logged without gaps and auditable at any time.

Compliance built-in

Hosted in Switzerland

Compliant with the revised Swiss FADP; data stays in Switzerland.

Control gates

Control points, not a black box

LLM voting, four-eyes principle, approvals and escalation.

Your high-risk process meets our AI+Human quality gate. Audit-Trail on every decision · people only on the exceptions
Deep dive

Managed Case Processing: we run the process.

Tessi takes on your processes. From simple back-office services through to the handover of decision-ready cases. Adapted to your needs, on your site or at Tessi (Switzerland / near- / offshore).

1

Case arrives

through any channel

2

Triage

classify & route

3

Complete the file

request missing documents

4

Check the rules

validate against the tariff

5

Decision-ready

returned with Audit-Trail

From pure back-office to AI-assisted processing, from Switzerland to near- / offshore. Swiss-hosted platforms, international capacity.

Deep dive

Consulting: we share our knowledge. The orderly way out of paper.

We analyse your intake channels, move senders to digital alternatives, design an optimised and fully paperless process, and then operate it.

Step 1

Physical intake

paper mail & preparation

Step 2

Digitise & capture

scan · AI agents · classification

Step 3

Shift the channels

app · portal · upload

Step 4

Fully operated

digital, paperless

Lower costsFaster turnaroundFewer errorsStronger ESG record
Security & compliance

Processed in Switzerland, demonstrably controlled.

Security is not an add-on but part of operations, equally for every solution.

  • Data residency: data held in Switzerland
  • Data processing at the Swiss site
  • System operation (hosting) in Switzerland
  • Remote access and near-/offshore activities clearly governed and logged
  • Certified to ISO 9001 and ISO 27001
  • Client separation, traceability, defined retention and destruction

Which offering fits your process?

We start with a named use case and prove the value in your environment.

Talk to an expert All areas