Insurance
Claims intake, claims triage, policy changes, underwriting files and fraud indicators.
Industries
Your industry has particular requirements. We have solved them.
Our industry solutions are based on real client processes and have proven themselves where high volumes, complex exceptions and strict compliance requirements come together. For over 40 years we have supported organisations in regulated and multilingual environments with standardised solutions that integrate flexibly into their organisation.
Health insurance and Healthcare
Cost approvals, benefit statements, medical files, patient correspondence and TARMED/TARDOC processing.
Banks & financial services
KYC, credit and mortgage files, compliance reviews, invoice processing.
Public sector / tax administrations
Processing of tax forms, statistical surveys, citizen files, staffing support during seasonal peaks. Business Services for the Confederation, cantons and cities.
Transport & logistics
Freight and customs papers, damage cases, proof of delivery and automated invoice matching.
Energy, industry, pharma & retail
From regulatory information and large studies through source-to-pay to support with the patient file.
In practice
Health insurance and Healthcare
TAX ADMINISTRATION
Banks & financial services
Industry → problem → solution → effect.
Three anonymised examples from ongoing mandates. References and details on request.
- Challenge
- High document volumes, tariff complexity (TARMED/TARDOC) and manual exceptions.
- Solution
- AI Document Factory with Governance & Validation, as an operated service.
- Effect
- Automated processing as standard, specialists only on the exceptions, traceable and secure.
- Challenge
- Highly seasonal case volumes with a fixed headcount.
- Solution
- Managed Case Processing combining an AI solution with flexibly deployable capacity.
- Effect
- Peaks are absorbed without adding headcount, at constant quality and turnaround time.
- Challenge
- Manual invoice processing in regulated procedures: error-prone and not very transparent.
- Solution
- Accounts Payable with AI-based extraction and human validation.
- Effect
- A fully digital invoice workflow with complete cost transparency and clear responsibilities.
What the industries share
Volumes
Languages
Compliance
Regulated processes, multilingual environments.
However different the subject matter, the requirements resemble one another: traceability, regulatory compliance, quality and security are fundamental and non-negotiable.
Seasonal peaks
Flexibly deployable capacity handles regular volumes as well as peaks, with no compromise on quality, security or turnaround time.
Multilingual operations
English, German, French and Italian: processing and correspondence in the language of your customers.
Demonstrable and secure
Complete traceability, defined retention and destruction processes, certified security and quality standards.
Let us talk about your processes.
We bring the industry experience, you bring the process.