About us

GLocal: your end-to-end solutions and outsourcing partner.

International expertise with local relevance and multilingualism.
GLocal, unique.

Our credo

AI executes. Humans govern. Tessi operates.

Automated where possible. Human where necessary. Auditable everywhere.
Your BPO Specialist, in an agentic world.

Digitise

capture incoming items digitally

Automate

process by rules and with AI support

Augment

reinforce specialists where it counts

Agentify

agents take over the routine

Operate

we run the process

The story

Three levels, one promise.

01 · Tessi Group

Over 50 years, 15 countries, on a global level

The Tessi Group has been active in several countries for over fifty years, supporting organisations with processes, integration and information projects. Three pillars carry the offering: technology as an established software house, BPO with production sites worldwide, and consulting for complex technology projects.

02 · Tessi Switzerland

Over 40 years in Switzerland

At our Swiss production site we run regulated back-office processes for insurers, banks and the public sector. A structured organisation with qualified specialists and flexibly deployable capacity. Multilingual, with international processing and data stored in Switzerland.

03 · GLocal

Think global, deliver local

GLocal means the innovative strength, the technology and the scalability of an international group, delivered with Swiss proximity, Swiss languages and Swiss data sovereignty. Complemented by the group’s near- and offshore capacity, we scale flexibly: locally, nearby and globally.

GLocal in figures

What stands behind the promise.

50+years Tessi Group on a global level

40+years in Switzerland

15countries with a Tessi presence

2’000+clients worldwide

30production sites worldwide

4languages in operation

100+document classes in production

ISOcertified to ISO 9001 & ISO 27001

The GLocal principle

Three levels, clearly allocated.

What stays in Switzerland, what scales near- / offshore and what the group contributes. Transparently governed, under Swiss responsibility.

Level 01

Switzerland

Core & governance

Client proximity and national languages
Governance and compliance
Data sovereignty: data stays in Switzerland
Critical processing & know-how

Level 02

Nearshore / offshore

Scaling

Scalability during volume peaks
Specialised expert teams
Extended capacity
Cost optimisation

Level 03

Group

Industrialisation

International processing
24/7 capability
The expertise of the Tessi Group
The processes and security of a group

Scaled globally, owned locally: the capabilities of the Tessi Group, with Swiss accountability, data sovereignty and governance.

Operations & quality

Preserve what works, develop what creates value.

Our model combines the stability of a proven BPO core with the ability to introduce new technologies step by step. As an AI-assisted and fully managed end-to-end service that goes far beyond mere scanning.

Quality

A continuous discipline

Metrics, controls, audits and deviation analyses feed continuously into improvement. Service Level Agreements are agreed jointly and reviewed in regular service reviews.

Capacity

Local excellence, scalable

A structured organisation, qualified specialists and flexibly deployable capacity at Tessi Switzerland and beyond. For regular volumes as well as seasonal peaks.

Resilience

Business continuity

We are prepared for the exception: an independent BCM fallback site, defined deputies, emergency procedures, structured risk management and established escalation processes secure continuity.

Data sovereignty

Processed in Switzerland

Data and information are processed, stored and managed at Tessi Switzerland in a controlled environment. With rigorous client separation and complete traceability.

Transparency

The Glasshouse principle

Jointly defined metrics, regular reporting, dashboards and service reviews create transparency over volumes, quality and processing status.

People first

People make the difference

Behind every service are qualified specialists in a multilingual team. We invest in training and certification, for example to ITIL® and PRINCE2®, and cultivate a culture of trust, care and responsibility.

Certifications & standards

Security, with evidence.

Our certifications are the basis of how we work: defined processes, controlled security and structured steering.

ISO 9001

Quality management

Certified quality management: defined and documented processes, measurable metrics, regular audits and a binding improvement cycle.

ISO 27001

Information security

Certified information security management: access controls, rigorous client separation, complete traceability and defined processes for retention, deletion and destruction.

ITIL®

Service management

ITIL®-certified specialists steer operations: incident and change management, service levels, escalation paths and regular service reviews.

PRINCE2®

Project management

PRINCE2®-certified specialists lead transition, roll-out and further development in a structured, documented and risk-aware manner, with clear roles and decision points.

ISO 18295-1 contact centre (near- / offshore) Data protection compliant

Why Tessi Switzerland?

Five reasons, one partner.

TRUST

Here for you for over 40 years

Local presence and Swiss operations, anchored in Switzerland.

Operational DNA

We run processes

We do not just implement technology, we own day-to-day operations.

AI + PEOPLE

Automation with control

AI handles the volume, and controlled human judgement secures the decision.

FOCUS

Industry-specific expertise

Specialised in regulated industries such as banking, insurance, health insurance and healthcare, and the public sector.

End-to-End

From input to output

Intake → processing → decision → result: one responsibility, one partner.

GLocal

Scaled globally, owned locally

The capabilities of the Tessi Group with Swiss excellence and data sovereignty.

References

Trusted by health insurance and healthcare, insurers, banks and the public sector.

For years we have run business-critical processes for organisations where traceability, compliance, quality and security are non-negotiable.

Health insurance and Healthcare

For several well-known Swiss health insurance funds we run the digital inbound mail with automated information processing and tariff validation.

Inbound mail · IDP · TARMED / TARDOC

Public sector

Several cantons rely on us to process large, highly seasonal case volumes. From capture to secure handover into the target system.

Inbound mail · Capture · Classification

Banks & financial services

Established Swiss financial institutions use our services for accounting, invoice processing and information-based workflows in regulated procedures.

Accounting · Invoice processing

Insurance, industry & services

Swiss companies with high document volumes rely on us for input management, invoice processing and AI and Agentic AI solutions.

Input Management · AI & Agentic AI

References on request

Let us get to know each other.

A concrete use case or a first orientation: we take the time.

Talk to an expert